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Individuals who purchase cars, regardless of whether they are used or new, should receive the titles for those vehicles when they assume ownership. The title shows that the individual owns the automobile and is legally registered as the owner.

A title in general is a document that legally establishes ownership over a piece of property. A title is sometimes called a deed for certain types of property, but it is usually a title when it applies to a vehicle.

When an individual goes to buy a car, the previous owner should have the title. If the previous owner does not have the title, then it probably is not safe to purchase the automobile. This holds true whether the seller is a private citizen or a used car dealership.

It is important to note that individuals who finance their vehicles will not have the titles to their vehicles until they have paid the full amount of the car to the lending institution. In the meantime, the lending institution is considered the legal owner of the vehicle, which is what allows them to repossess vehicles when their owners are delinquent on payments.

After an individual agrees to buy a car, he or she should work with the vehicle’s previous owner to have the titled transferred into his or her name. If the individual buys from a used car dealer, then the dealership will usually take care of this step as part of the car buying process.

Usually, individuals must visit their local courthouse to transfer titles. This process requires the individuals to list a price on the vehicle as well as to pay a small fee for the transfer transaction.

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Source by James Witherspoon

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When you look at your older car’s interior, it more than likely does not look as good as it did the day you bought it. It is not at all uncommon for the interior to get soiled over the years with normal use. Learning how to clean upholstery yourself is not all that difficult and can save you some money.

These upholstery cleaning tips are for cloth interiors only and not leather. We use shampoo to clean cloth interior. We have options when it comes to the cleaning solution we use. You can buy super clean or purple power degreaser at any local auto parts house. This works really well on carpet and cloth seats for removing stains. You can also use dawn dish washing liquid which we all know is great at fighting grease. Find a five gallon bucket or anything that will hold two or three gallons of water. Fill the bucket with water and add just a little of the cleaner, if using purple cleaner just add a few capfuls until the water slightly changes color. With dish soap maybe a tablespoon or so. We do not want a lot of foam and soap we have to get out of the cloth. It is always a good idea to test a little spot in an inconspicuous area before we start. Just use a white cloth and wet with cleaner and rub a little in to see if the color is rubbing off on your towel. If so stop now and call a professional for advice on cleaning this type of material.

Items needed to shampoo your cars interior yourself are a wet/dry vac, a scrub brush, and a few towels. Just do small areas at a time to get the best results, except for the seats, wet the entire seat to ensure there is no streaking. Then you can work smaller areas of the seat after it is all wet with shampoo. Use a hand towel to wet it down with shampoo, then scrub gently with a brush and vacuum it really well to remove as much water as possible. You can repeat wetting bad areas and vacuuming it out until you see no more dirt coming up. When you have it vacuumed as good as possible use a dry towel to rub the entire seat down which removes more dirt and more water to help dry times. We do the same process with each seat and the carpet.

Drying the interior as quickly as possible is essential when you are all done shampooing. If not dried in a reasonable time it will get musty, similar to leaving wet clothes in the washer too long. If it is sunny out leave the windows down and make sure the car is in the sun. Place a fan blowing in a window of the car to keep the air moving and speed dry time. If it isn’t sunny out, you can roll the windows up to about 2 inches down and turn the heater on high. If you have a small fan that oscillates, put it in the car wherever you can get it to stay safely and turn it on high. Do not leave it unattended for very long and keep checking the carpet and seats to see if their dry. If you have a garage where you can leave the windows down all night and a fan blowing, this would be the ideal thing to do.

During the drying stage, you may notice some dirt resurfacing. When being shown how to clean car upholstery that has had cola spills in it, you will see exactly what I am talking about. You can just take a dry towel and rub these areas as they dry and it will pick it up. There is no doubt this is a long tiring process when learning how to clean upholstery. There is a lot of bending and scrubbing involved. This is why a lot of people choose to take their cars to a local detail shop and have the interior steam cleaned. Although, if you want to save money and learn how to do it yourself, this is one way to do it and get great results.

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Source by William D Armstrong

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There are many changes to what we used know as a police car. The conventional police lights we usually see in police vehicles during the past years have already been replaced with light bars and inside these light bars are strobe lights. The emergency lights which are used by most police cars these days actually “dance” at the top of the vehicle and these types of lights are very advantageous for the police vehicle and the other drivers that are on the road, why? First, it provides more visibility to the police who are in pursuit of a certain suspect and for the other drivers on the road the strobe light serves as a warning light that a chase is ongoing in order to avoid accidents.

One disadvantage of this kind of light is that at times it can block a driver’s vision; however the advantages actually outweigh the disadvantages. To others it can serve as a warning light when they approach the police vehicle while to some it can cause some blockage to their vision while driving. Emergency lights which are used in police cars sometimes comes in different color combination just like red, blue and white and. Some emergency lights are made of LED lights which is also very effective in emitting very bright flashes of lights.

LED lights are also used to add to the beauty of your vehicle. Construction vehicle and road service vehicle also use LED lights to warn other motorist that a construction is ongoing, especially during the night. However, if you are planning to install one in your vehicle you have to see to it that it is not as the same color as to the one which is used by the police vehicles, even though in most states the traditional red police lights have already been replaced by many different color combination; the red flashing lights are still used by many different emergency vehicles like ambulance, fire trucks and the like. You might be wondering why you can’t use the red LED warning light. Basically because it will just confuse other drivers if a chase is ongoing or is it just a construction or road service vehicle.

It is actually very important for the police vehicles in different states to use the same color scheme, for the main purpose of avoiding chaos. For example, if you see a police car that is flashing green and orange lights you might get confused if it really is a police car or not. However, for unmarked police cars using different color from the usual is really an advantage for them.

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Source by Paul C. Graham

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Selling cars for a living is not for everyone, but if you are the right fit to be a car salesman these ten points will practically ensure you become a successful car salesman. The job of a car salesman is a bit like having a business of your own inside a car dealership. Having your own car selling business allows you to control how much you earn by your level of commitment to the profession. A successful car salesman can earn a six figure income and I have heard of some earning close to $250,000 a year. Implement these car salesman traits and you can join the ranks of the top salesmen and saleswomen that enjoy the peace of mind and security of a six figure income.

1. Commitment: As I mentioned earlier you control your own level of car salesman success in direct proportion to the amount of effort and the level of commitment that you apply to the business of selling cars. Most car salesmen work on a commission basis which can result in an irregular weekly pay check which makes some people shy away from being a car salesman, but the upside is that you will be paid according to your skills, abilities and production. The pay plan of a car salesman allows you to control your car salesman income, but you must make the commitment to being a good car salesperson without second guessing yourself. There is no “I will give it a try” or “maybe it will work out”. There is only a full 100% percent level of commitment to becoming a successful car salesman.

2. Positive Attitude: Being a successful car salesman will go hand in hand with your attitude. When you are dealing with a customer your tools are your words, actions, reactions and knowledge. When you interact with a potential car buyer a positive attitude is a must. You need to be positive and confident in order to put the customer at ease so they can make the major decisions that are needed to buy a car. If you have a positive attitude your customer will have a positive attitude and that will make selling them a much easier task.

3. Goals: Setting and tracking goals are one of the common traits of most successful car salespeople. They set goals for their monthly and yearly income along with weekly and daily goals for cars sold, ups taken and closing ratio. A top car saleswoman or man pays close attention to their goals and tracks their progress either daily or weekly. They know their status and there are no surprises at the end of the month or year.

4. Enthusiasm: The enthusiastic auto salesman has an advantage over the average salesman. When you help your potential vehicle buyer in an enthusiastic manner it becomes contagious and your customer becomes enthused with the process of buying a car. Be eager and excited to show them the vehicle and its features and get your customer involved. A higher level of enthusiasm will practically make you a more successful car salesman.

5. Product Knowledge: Granted, product knowledge will not guarantee car sales success, but it definitely helps. Car buyers have a habit of asking questions that they know the answers to as a way to test their sales person. They are rarely important questions, but they try to catch their car salesman in a lie. If they catch you lying to them about something small they will never trust you when it comes to pricing and payments. Knowing the answers to their car buying questions will put you miles ahead of a car salesman that lies to their customer or doesn’t know their product.

6. Personal Management: The most successful car salesmen and saleswomen have learned to manage themselves and their time efficiently. They don’t hang around with the bottom feeders waiting for ups and complaining about management, traffic or anything else that comes to mind. They are busy calling be backs, doing follow up and arranging deliveries.

7. Selling Cars is about Relationships: Every once in a while selling a car can be a quick business transaction, but more often than not it is a time consuming process. The person that is about to spend $20,000 on a new car is not very likely to feel good about buying that new car from someone they don’t like. People like to buy from people they respect, like and believe are the best person to sell them a car. All of the steps to a sale are important, but the successful car salesperson will always look, act and talk like a professional automobile sales person. Sell you, the dealership and then the car.

8. Have a Daily Plan: You know what they say, “if you fail to plan, you plan to fail”. The successful car salesman has a daily plan which includes all the things they need to accomplish. Their daily “To Do” list may include calling past customers, scheduling deliveries, ordering accessories and of course taking fresh ups. Whatever it may be, it is a plan to achieve their goals and become a more successful car salesman.

9. Stay in Touch: When car salesmen are successful you will notice that they sell cars to the same customer more than once over the years. They keep track of their past customers through letters, cards, email or the telephone. They let their past customers know of sales, new models and special events that may be of interest to them. The salesman is providing a service to them which they appreciate and then return to buy again and again.

10. Self Improvement: A top car salesman is always learning about new models, new features and anything else that will make them better. They attend auto manufacturer training classes, monitor the competition and are always looking for ways to make themselves more valuable to their new and past car buying customers.

These 10 successful car salesman tips and traits will help you increase both your sales and your income by becoming an asset to your customer. There are always car dealerships looking for good sales people. Top car salesmen and saleswoman can work anywhere because they sell cars, lots of cars.

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Source by Karl Beckham

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In the car sales arena Key Performance Indicators (KPI’s) are King: every sales statistic possible is monitored, from customer visits, test drives, sales, deliveries and finance penetration etc and now customer satisfaction. These KPI’s are benchmarked to provide an industry/dealer standard of performance.

It is believed that each KPI has a correlative effect on each other, in that the more people you see, the more you test drive, the more you sell: it is as they sales people say ‘a numbers game.’

Now we believe that we can reverse the algorithm and make KPI’s do the work. By delivering exemplary customer service, a customer becomes a net promoter, advertisement and an advocate for the company.

All we have to do is sit back and wait for the satisfied customers or ‘Net Promoters’ to drive the new customers, soon to satisfied and be transformed into promoters, into our businesses and reap what has been sowed.

A perfect self sustaining and scalable business model or have the sales people been sold a lemon?

What is Net Promoter Score?

In recent years there has been an upsurge in the use of Customer Satisfaction Surveys and the reliance upon the’ Net Promoter Score (NPS)’ – none more so than in automotive manufacturers and retailers.

NPS is a question within a Customer Satisfaction Survey, where the customer is asked to rate on a numerical scale of 0-10 how likely they would be to recommend the retailer to someone else.

The resultant score is applied to the following three categories:

· Score of 9-10 Promoters – those who will actively recommend the retailer

· Score of 7-8 Passive – satisfied customers but ambivalent about recommending

· Score of 0-6 Detractors – unhappy customers actively dissuading others

The Theory

At face value, NPS serves as a more pertinent barometer of customer service levels in that the customer is not just completely satisfied but so elated that they will sing the praises of the retailer at every opportunity.

However it has become relied upon as a Key Economic Indicator of the future financial health of the organisation and an aid to the prediction of future sales.

In essence NPS is a ‘rebranding’ of a theory long since expounded by economists in which certain Key data such as employment statistics have a ‘procyclic’ correlation with the wider financial health of a country. Simply put, if a country is creating jobs then there will be an increase in personal spending which will be reflected in retail sales.

Three problems:

1. The issue with NPS, at least within the automotive retail sector is the tendency to manipulate the statistics.

Employees have been coached in how to ask, persuade or even incentivise customers to ‘tick’ the 9 or 10 box in an effort to mask any real or underlying ‘service’ issues and keep the employee and retailer out of the critical view of the manufacturer.

2. Even if the retailer does give outstanding service and the delighted customer does genuinely and voluntarily ‘tick’ 10, is there really a correlation with increased future sales?

It is fair to conclude that a 10 on NPS cannot in good conscience be compared in terms of its value as an indicator to the creation of an additional job in the market place. There is simply no predictive evidence to demonstrate the relationship, as opposed to the straight forward algorithm of a person earns money, they spend money therefore retail sales increase.

3. Lastly, why is there no correlative evidence or any evidence for that matter? Instead we as the prospective customer ‘how they heard about us?’ and then provide them with a drop down list of options.

Surely we would want to apply a more technical approach as utilised in Google + for example or other social networks, where through the power of technology the relationship between customers is apparent.

Solution

Get back to basics.

Let’s forget for a moment the tangible benefit of NPS or not as the case maybe and consider the original premise behind automotive sales.

It used to be said that a retailer could earn more profit from a customer over the three years after buying their car than was realised from the original sale.

Therefore, the focus should be not on who the customer can recommend the retailer to, but how frequently they themselves return to the retailer.

The good news is we have the capability and relatively simple technology to measure real customer loyalty and harness the data as a real Key Economic Indicator.

Nowhere to hide

Perhaps obviously the introduction of ‘loyalty cards’ would electronically track customer behaviour and reward them for it, but for reasons unknown it has not yet made it into dealer groups. Nevertheless, there is a more rudimentary solution.

1. We downloaded the vehicle sales data for a given year and filtered the information to include the purchase date, customer name, vehicle registration number and net profit.

2. We cross matched that data with that of the three years post purchase to determine if and when the customers returned to buy again.

3. We then cross matched the data with the service and parts department to indicate how frequently the customers patronised the businesses.

Results

If the retailer is brave enough they could contact those customers that didn’t ever return after their first visit and ask them why, to gain real insight to customer service.

However, the results from running this experiment with several retailers, who will of course remain nameless, has been nothing short of shocking.

There is no doubting their determination and ability to gain new customers and sell plenty of cars, hours, parts and finance but they undoubtedly make it hard work for themselves.

But in that regard they are a one trick sales pony and would be best advised to focus a proportion of their efforts in learning and training about customer behaviour and retention.

The Mystery of KPI’s

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Source by Philip Harmer

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Until recently, used car prices had been going through the roof. They started getting cheaper when gas headed toward $4 a gallon, and then when the credit crisis hit, and there were a lot of repos on the market, they got even cheaper. Now that gas is back down under $2, they’ve gone back up somewhat, but they’re still cheaper than a while back. Of course, “cheap” is a relative term, and one man’s bargain is another man’s extravagance. What if you need a car fast, and you only have five hundred bucks? I’d head for government auto auctions. Cars under 500 dollars are available there.

Now, don’t get me wrong. At government auto auctions, cars under 500 dollars aren’t a dime a dozen. They really aren’t even plentiful. But you stand a very good chance of finding one or two such bargains at any given government auction you attend. And, yes, I’m talking about cars that actually run and are street legal. Now, it’s probably going to be quite a it older than most cars on the street, but that’s no problem. If you’re really looking for a cheap car, you can forget about a late model one, anyway. Those will be snapped up by the dealers, and they’ll go for a lot more than 500 dollars.

That’s because they’re looking for cars that can be resold fast, which is late model cars in great condition. That’s why dealers attend government auto auctions. Cars under 500 dollars don’t interest them, because they’re going to be too old to have much of a market. But that doesn’t mean there’s anything wrong with a 500 dollar car you pick up at one of these. It will just be older than average, and probably not in tip top shape. But you can certainly find yourself a 500 dollar car that runs if you attend a few auctions.

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Source by Patrick Mole

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Used tractors are a great alternative to new tractors. If money flows freely for you, and you buy everything new, there is no reason to even consider used tractors. However, if you are like most farmers, you save money wherever you can. You need a tractor to help you manage your farm, but you don’t want to pay $140,000 for a new tractor. Fortunately, there is a huge assortment of used tractors that are available for purchase.

Now that you’ve decided to buy a used tractor, you have to determine how powerful the tractor needs to be. Used tractors will come with different horsepower engines. Larger tractors use more fuel, which means they are more likely to release noxious gases into the environment. How much tractor you need is dependent on a number of factors. The factors you need to consider are how many acres of land you have, what kind of terrain you have (smoother terrains require less horsepower) and how many horses you have. Hood Geisbert, an implement dealer with 50 years’ experience in Urbana, Md., states that most horse-farm owners choose compact tractors with 16 to 45 horsepower.

Used tractors are not all the same. Once you have chosen a couple of models to look at, pay attention to your first impression. Used tractors that appear generally debilitated may indicate that previous owners did not care for the tractors. Look at the axles for signs of leaking seals because seals tend to be expensive to replace. Look at the engines for any sign of repair or misuse. Used tractors will probably have signs of engine repairs; make sure the repairs are not sloppy, because if they are, engine repair will be in your near future. If the tractor has two pedals, confirm that both pedals work. Make sure the tractor has a wide front end, rather than a narrow front end. Tractors with narrow front ends roll over hills much more easily and have been known to cause farmer deaths.

Before going shopping for a used tractor, be sure to pick up a copy of the Used Tractor Price Guide. The 328-page price guide includes detailed information of the farm tractors that were produced from 1939 – 2003. It includes 44 different manufacturers. Take the price guide with you so that you know if a dealer is overcharging for his used tractors.

Used tractors are a viable and even recommended option for farmers. It doesn’t make sense to go knee-deep into debt, which will eat away at your profits. Because of the wide array of used tractors that are available, the farmer can buy his model of choice. If you shop for used tractors carefully and deliberately, you will have a quality piece of machinery which will last you for many years.

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Source by Craig W Smith

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Explanation of modern sensors used on modern vehicles

The days of old are gone where a vehicle has a simple 4 stroke combustion engine in it and no regard for the environmental impact it had on the planet. All modern vehicles rely on a computerised system to make sure your vehicles perform as efficiently and environmentally friendly as possible.

I will try to cover and explain as many of the current sensors and their functions. There may be other specific sensors in production but the ones i will cover here are basically standard on all modern cars and light trucks.

First and foremost in the line up would be the ECU also known as either an Engine Control Unit or Electronic Control Unit. This item does exactly as it is named, it controls all of the vehicles engine electronic sensors and tells other parts of the engine how much to compensate for certain circumstances in order to make the engine as efficient as possible. In some cases the ECU also controls many if not all of the interior electric components as well. As long as the ECU is working properly it can read millions of values per second sent to it by the sensors on the vehicle, it then adjusts other electronic parts to compensate and make the vehicle run correctly.

Next we will touch on the Lambda sensors, otherwise known as Oxygen sensors or O2 sensors for short. These sensors are located in the exhaust system itself. The sensor portion itself is located directly in the stream of the exhaust gasses and its sole purpose is to rear the exhaust gas composition and report it back to the ECU. If a lambda sensor tells the ECU then the vehicle is running a bit too lean, the ECU then compensates by allowing more fuel into the engine to richer the mixture, the reverse stands true if the vehicle is running rich to begin with.

The next pair of sensors we will talk about is the MAP or Manifold Absolute Pressure sensor/ MAF Mass Air Flow sensor, the reason we are covering these together is because a vehicle will be equipped with either one or the other, not both. The MAP sensor provides information to the ECU that calculates air density and flow rate, this helps the ECU to figure out if it needs to add more fuel or less to provide optimal combustion. The MAF sensor reads changes in air density as it enters the engine allowing the ECU to determine if more or less fuel is needed for optimum combustion.

The knock sensor is another important sensor on the engine. It’s only function is to listen to the engine and report to the ECU if there is any detonation in the cylinders of the engine. If detonation is present then the ECU varies the ignition spark time either forwards or backwards to compensate and provide optimum combustion.

The coolant temperature sensor is an often overlooked but important sensor in the day to day running of the engine. This sensor reads the temperature of the coolant and makes adjustments to the air and fuel mixture to bring the vehicle up to optimum operating temperature quickly, a faulty coolant temperature sensor can cause many problems, if it is not reading properly the ECU may be telling the engine to add more air and fuel to bring the engine up to temperature when it is already there. Thus making the engine less efficient and wasting fuel. A faulty coolant temperature sensor can also cause the electric cooling fans to either come on to early or too late or even in worst cases not come on at all causing the vehicle to overheat.

Rest assured there are probably many other sensors on your vehicle but the ones listed above are common on all modern vehicles. If you suspect one is not working as it should then please take your vehicle to a qualified mechanic and ask them to run a diagnostic on it, a £50 diagnostic charge now is allot better than the cost of an engine if a fault is ignored.

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Source by Wayne M Adams

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If your radiator has more holes than a slab of Swiss cheese and left you high and dry, then it’s time for a replacement. If you’re on a tight budget you might be considering a used radiator or an aftermarket radiator, but which is a better choice?

Obviously buying used can have a huge cost benefit. Unless you have a rare or high-end luxury or sports car, a salvage yard special will be between $25 and $50. Not bad compared to the cost of a new cooling system from your local dealer.

The problem with buying used is that you have no idea what condition the unit is in. Appearance is not a good indicator and you have no way to do a pressure test. So, what do you do?

If you must buy used, be sure to do a thorough visual inspection. That means you need to look inside and out. Inspect for internal corrosion and damage to the cooling fins and hose connections.

To get a good look inside you will need a flashlight, so be sure to take one to the salvage yard with you. Look for excessive scaling and corrosion. If it does not look clean, then it was not well maintained.

Check the joins, too. Look where the cooling coil connects with the tanks. If you find an accumulation of sediment or mineral deposits from external corrosion, this is a pretty good indicator of poor condition.

Look for repairs. If you see big blobs of “cold weld” cement like J-B WELD, the unit has been patched and should be avoided.

If it’s an aluminum system check for corrosion and epoxy around the tank joins. Aluminum radiators need special coolant. If it’s not used they will corrode rapidly and begin springing pin leaks. Also, a common failure with aluminum cores is separation from the plastic tank. The common repair is epoxy cement. Stay clear if you see these obvious repairs.

Before you scour the salvage yards, consider aftermarket. For just a little more money you can get a high quality, aftermarket replacement unit with a warranty. The average price for an aftermarket radiator in 2011 is $120 shipped.

Most aftermarket components are exact, original equipment (OE) specification. In many cases, the manufactures provide the parts to the car manufacturer. In other cases, the components are “multi-fit,” which means it is the correct capacity and size for your vehicle, but it will have mounting hardware or attachment points for a range of fitments.

CSF, Inc. is one of the world’s largest manufactures and specializes in multi-fit radiators. According to CSF, they provide the overall best value. All of their products meet or exceed original equipment engineering specifications. Their manufacturing plants meet ISO 9000 standards and provide parts to OE manufacturers. They make over 1,000 different models that fit 2,001 vehicle fitment applications. If that wasn’t enough, they offer an industry leading warranty. Simply put, you cannot buy a used radiator with the same quality or assurance of performance.

If used is your only choice, be sure to inspect thoroughly. For complete confidence, invest in a quality aftermarket radiator.

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Source by David Bynon

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What is the leasing market?

The car leasing market is an alternative way for a business or individual to have access to a new car, without having the capital to afford to buy one.

Leasing a car is often viewed as a more affordable option than buying a car, mainly because you can select, within reason, the car you would like to drive, the cost of which is taken as a set monthly fee.

At the end of the lease contract (normally 3 years, depending on the age of the car) the car is replaced with a brand new model if the contract is renewed.

Is it a stable market?

Unlike owning a car, the leasing company takes the depreciation of the vehicle into account; as such there is no risk involved further down the line. This appeals to business owners as not only can tax liability be accurately forecasted, but there are also the economies of scale to be had with large fleets of lease cars.

It is widely predicted within the automotive industry that within the next 10 – 15 years leasing a car will be the norm, and the majority of us will be avoiding the expense of a new car to follow this trend.

Market trends

Following on from this prediction, past market trends have shown that there is a slowing in the decline of the UK used car market. In comparison to the year on year drop in new car sales of 26.6%, the used car market only dropped 5.9% in the first half of 2010.

Over the past decade the UK used car market has grown a total of 7%, this is in spite of the negative media attention it attracts and inconsistent promotion by vehicle manufacturers.

According to these figures, the steady demand for used cars has assisted the franchised dealer networks to ride out a storm; this is before the long awaited scrappage incentive scheme came to the fore.

According to research firm Trend Tracker nearly four used cars are sold for every new one in 2010.

The effect on the leasing market

More than half of the new car demand is corporate; as such this change in purchasing behaviour has led to a change in tack from the leasing companies themselves. Holding onto the car after the 3 year contract is up is now being encouraged as this will help to combat the reduction in the number of contracts being available, as well as make an indent into the potential losses that would come from vehicle disposals.

So who is the target market?

Originally the domain of the corporations and big business, it is now becoming more and more common for the individual to choose a lease car. In the same instance the business clients haven’t dwindled, rather there has been a shift towards more economical and environmentally sound models.

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Source by Gwyne Cee