In the world today, small businesses suffer from the lack of marketing their customers and sometimes its due to the insufficient amount of money they have to brand and advertise their business. Just to have a billboard of your company on a building you would need close to a million dollars for advertisement. I had the privilege of catching up with Ed Buss, a CEO of fresh filtered air Inc in the small town of Shawnee Oklahoma. Ed Buss and his wife started his company by the idea of his wife seeing an ad in the local newspaper about 21 years ago and thought it was a good idea so they decided to create Fresh Filtered air inc.
Ed Buss has and runs a small filter service business, he serves his business on a 2-week service plan, 2-4,6-8-10-12-week plan for his customers. His business isn’t a popular company but it does well for how small it is. Some of the challenges he faces with his filter company is in the social media marketing area. He doesn’t have a true website, his company isn’t on any social media sites like Twitter, Facebook, Instagram etc. he doesn’t have a strong way to connect with current or future customers, his business has been stringing simply from word to mouth over 21 years’ span. He also struggles with a company logo which I personally believe will help him establish a bigger customer base. By allowing his company to partake in the social media world it could improve his customer base drastically and help bring in more potential clients rather than going from door to door selling his service price by word to mouth.
Another challenge Ed Buss faces with his small business is field expenses, he has to make sure that when someone calls in for a service order that they are for sure going to go through with it due to gas and mileage on the trucks. Ed Buss’s filter service has two employee trucks and he does a great job making sure that all the services are around and done on the same route. Ed Buss says that his employees have a lot of window time and drive a little over 90,000 miles a year. As a small company that means that your customer base isn’t very big, so you want to make sure you have enough funds in your business to keep the trucks that carry out your business’s service orders in good shape.